We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For return due to quality issue, we will bear the shipping back cost and tax. For return without any quality issue, customers have to bear all the shipping cost and tax we spent for the order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@tcaretcare.com. Please note that returns will need to be sent to the following address: Guangming District Building A1-415 Qiaode High-tech Park, No. 7, West District, Guangming High tech Park, Tiancha Community, Yutang Street Shenzhen, 518109 Guangdong, China
We will respond your claim for a return or refund within 48 hours. Once the claim of your return is accepted, we’ll send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we receive the returned item, you will get the refund within 15 days. For return without quality issue, we will deduct the shipping cost and tax cost we spent.
You can always contact us for any return question at support@tcaretcare.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tcaretcare.com. For return without quality issue, we will refund the amount after deducting the shipping and tax cost we spent for the order.
